Refund and Return Policy – Kangaroo Foodstuff

Welcome to Kangaroo Foodstuff! We prioritize customer satisfaction and stand behind the quality of our products. Please review our Refund and Return Policy to understand the conditions under which returns and refunds are accepted.

Eligibility for Returns

  • Returns are accepted for non-perishable items such as sealed packs of grains, spices, or dry fruits if there is a genuine quality issue.
  • Items must be returned in original, unopened packaging with all labels intact.
  • Returns must be requested within 7 days of delivery for non-perishable items only. We cannot accept returns on opened or partially used products.

Non-Returnable Items

  • Perishable items such as fresh fruits, vegetables, and oils cannot be returned due to health and safety concerns.
  • Bulk orders are not eligible for return unless there is a documented issue with quality or damage upon delivery.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 24 hours of receiving the items.
  • Include clear photos of the damaged product and a description of the issue.
  • Upon verification, we may issue a refund or replacement based on the circumstances.

Refund Process

  • After receiving your return request, our team will inspect the item(s) for eligibility.
  • Approved refunds will be processed within 7-10 business days and issued to the original payment method.
  • Shipping fees and any handling costs are non-refundable unless the return is due to our error or a quality issue with the product.

Exchange Policy

  • We do not offer direct exchanges for food products. If you wish to replace an item, please complete the return process (if eligible) and place a new order.

Bulk Order Policy

  • Due to the nature of bulk orders, refunds or returns for bulk food items are limited to cases where there is a significant quality concern or damage in transit.
  • To initiate a return for a bulk order, contact us at info@kangaroofoodstuff.com or +971-56-975-0105
  • with all necessary documentation and photos.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a verified quality issue.
  • For international returns, please contact us directly for specific guidance and instructions.

Food Safety Precautions

  • To ensure food safety and quality, all returns are subject to stringent inspection. We cannot accept returns on opened, resealed, or partially used items for health and safety reasons.
  • We reserve the right to deny a return or refund if products show signs of tampering, improper storage, or handling after delivery.

How to Initiate a Return or Refund

Note: This policy applies only to purchases made directly from kangaroofoodstuff.com.