FAQs (Frequently Asked Questions)

General Questions

1. What is Kangaroo Food Stuff LLC?
Kangaroo Food Stuff LLC is a Dubai-based import-export company specializing in a wide range of food products, including grains, spices, vegetables, fruits, and dry fruits.

2. Where is your company located?
We are headquartered in Dubai, United Arab Emirates.

3. What types of food products do you offer?
We deal in grains, rice, wheat flour, spices, fresh vegetables, fruits, and premium dry fruits.

4. How do I place an order?
You can place an order by contacting us through our website’s Contact Us form or directly reaching out via email or phone.

5. Do you ship internationally?
Yes, we provide international shipping to several countries. Please contact us for specific shipping details.

6. What are your shipping charges?
Shipping charges depend on the order size, weight, and destination. We will provide you with an exact quote once the order details are confirmed.

7. How long does delivery take?
Delivery timelines vary based on the destination and the selected shipping method. Generally, orders are delivered within 7-14 business days.

8. Are your products organic?
Some of our products are certified organic, while others meet high-quality standards but are not labeled organic. Please check the product description for specific details.

9. How do you ensure product quality?
We follow stringent quality assurance processes, including supplier audits, regular inspections, and adherence to international safety standards like ISO and HACCP.

10. Can I request a product sample?
Yes, we provide samples for bulk orders. Please contact us to discuss your requirements.

11. What is your return policy?
We accept returns for defective or damaged products within 14 days of delivery. Products must be in their original packaging.

12. How do I request a refund?
To request a refund, contact our customer support team with your order details and proof of purchase. Refunds will be processed once the returned item is received and inspected.

13. Do you collaborate with other businesses?
Yes, we welcome partnerships and trade inquiries. Reach out to us through the Partnerships or Trade Inquiries page for more information.

14. Can I become a distributor for Kangaroo Food Stuff LLC?
We are always open to expanding our network of distributors. Contact us to learn more about our distributor program.

15. How can I contact you?
You can reach us via email, phone, or the Contact Us form on our website. Our customer service team is here to assist you.

16. What are your business hours?
Our office hours are Sunday to Thursday, 9:00 AM to 6:00 PM (GMT+4).

If you have any additional questions, please don’t hesitate to contact us directly. We’re here to help!